Portfolio

Problem: Corporate clients often face inefficiencies and long wait times when accessing services or resolving issues. Traditional support channels like email and phone calls can be slow and resource-intensive for both the client and our organization.

Opportunity: Implement a self-service portal that gives corporate clients 24/7 access to information, resources, and automated solutions, empowering them to resolve issues independently and improving overall satisfaction.

Goals and Objectives:

• Increase self-service adoption by 30% within the first year.
• Reduce average support call volume by 20%.
• Improve corporate client satisfaction score by 10%.
• Enhance operational efficiency by streamlining business processes.